Globe Telecom’s Fair Use Policy for Broadband

The Fair Use Policy of Globe is aligned with the global industry practice of telecommunications providers all over the world. It is intended to ensure that all customers will have the equal opportunity to enjoy the services offered by Globe. As such, the Fair Use Policy may be used to protect Globe customers against entities or persons utilizing Globe services in a manner that runs counter to the intent of the product or service, fraudulent, or exceeding normal standards of use.

In your purchase or use of our products and service, you accept our Terms and Conditions and agree to be bound by the policy. Please see as below the terms relating to the relevant service that you have subscribed for.

Tattoo Sticks Broadband (Nomadic)

How is Fair Use applied to this product?

The Globe Tattoo Stick broadband product is designed to provide quick and convenient surfing access while on-the-go (mobile use). It allows you to enjoy mobile broadband service that is fast and reliable – anytime, anywhere.

The product is normally used for emailing, browsing and base search activities. By design, this product is not intended for file sharing software and downloading files in large format like music, videos, and movies (users of peer to peer/torrent applications). In case a customer uses the product other than its intent, the customer might experience slow browsing.

Our fair use policy applies to products or services as well as special offers or promotions, providing data usage for free or at rates lower than standard rates, or unlimited access to data usage.

The Globe Tattoo Prepaid Stick service provides a peak volume capacity currently set at 800MB per account per day. Should you exceed the peak capacity within the day; the service will be temporarily unavailable until end of day. However, service will resume on the following day.

On the other hand, the Globe Tattoo Postpaid Stick provides a peak volume capacity currently set at 10 GB per account per month.

Am I likely to be affected by the Fair Use Policy?
If you don’t use file sharing software or download large files from the internet, it is unlikely that you will ever be affected by this policy. Media streaming and downloading of torrents contribute to your use of bandwidth capacity and if left permanently on, may cause you to be in breach of this policy.

What will happen if my usage requirement is high?
To fully enjoy Globe nomadic broadband services, make a quick assessment of your usage. If it is more than the plan you subscribed for, it would be best to upgrade your plan or subscribe to a broadband service for your home to suit your usage requirement and lifestyle.

Occasional high bandwidth usage is unlikely a cause for concern. However, regular peak bandwidth usage may require you to upgrade your plan to optimize use of the product.

What net activity can I do with 800 MB?
With 800MB capacity, you can do the following activities using the Internet:
Send/receive 22,400 plain text emails
Send/receive 2,720 emails with document attachments
View 2,720 web pages
Download 200 songs
Upload/download 1,600 social media posts
View 272 minutes of streaming video
Download 1 90-minute movie
Globe Broadband for your Home (WiMAX)

How is Fair Use applied to this product?
The Globe @Home broadband product is designed to provide a steady browsing experience at the convenience of your home. This allows you to enjoy consistently fast and reliable broadband service when you use it. This product may be used for data streaming and heavier file downloads. However, uncommonly high file downloads (users of peer to peer/torrent applications) or commercial usage may result to a slow browsing experience.

Similar to the nomadic sticks, our fair use policy applies to products and services as well as special offers or promotions, providing data usage for free or at rates lower than standard rates, or unlimited access to data usage.

The Globe @Home broadband service currently provides the following peak volume capacity depending on your plan:
For WiMAX Prepaid: 1GB per account per day
For WiMAX Postpaid 512kbps: 16GB-20GB per account per month
For WiMAX Postpaid 1mbps: 21GB-25GB per account per month
If a customer exceeds the peak capacity, the following may be experienced:
For WiMax Prepaid: service will be temporarily unavailable until end of day and will resume the following day.
For WiMax Postpaid: slow browsing speed within the month.
Am I likely to be affected by the Fair Use Policy?
If you don’t use file sharing software or download large files from the internet it is unlikely that you will ever be affected by this policy. Media streaming and downloading of torrents contribute to your use of bandwidth capacity and if left permanently on, may cause you to be in breach of this policy.

What will happen if my usage requirement is high?
To fully enjoy Globe @Home broadband services, make a quick assessment of your usage. If it is more than the plan you subscribed for, it would be best to upgrade your plan to suit your usage requirement and lifestyle.
Occasional high bandwidth usage is unlikely a cause for concern. However, regular peak bandwidth usage may require you to upgrade your plan to optimize use of the product.
Globe’s fair usage policy can be found at http://ping.fm/g2ULy

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