Smart, Globe fail to meet NTC standard for dropped calls

The country’s top two mobile service providers failed to meet the National Telecommunications Commission’s standard for dropped calls, the regulator said on Tuesday.

The NTC requires telcos to keep under a 2 percent ceiling for dropped calls.

In a briefing, NTC Commissioner Edgardo Cabarios said the regulator has asked Smart Communications Inc and Globe Telecom Inc to explain in writing why both failed to meet the 2 percent dropped call rate (DCR).

“If NTC finds that the reasons are not meritorious, telcos may be directed to cease frorm accepting new subscribers,” he said.

Besides the DCR, the two other telcos were graded for their call setup time, in which Smart’s 11.23 seconds beat Globe’s 11.56 seconds. This pertains to how soon a connection is established.

The NTC also said Smart bested Globe in terms of the average received signal.

The regulator conducted its Quality of Service benchmarking test during the final week of September.


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