Globe Telecom Inc on Friday blamed poor delivery of SMS to or from Sun Cellular on congestion in the latter’s network.
“Our network is not experiencing any difficulty in handling SMS traffic across networks. As far as our technical monitoring is concerned, there were no incidences of failed connections with other telco companies, whether on calls or text messages,” Yoly Crisanto, Globe head of corporate communications, said in a statement.
“Our technical group reported that our network’s integrity using both the modernized as well as the remaining legacy infrastructure is uncompromised and currently performs at its peak. There may be times when non-Globe subscribers may experience difficulty sending texts to our network but the problem may have to do with their transmitting home network,” she said.
Globe issued the statement in response to allegations that it encountered difficulty processing text messages from other mobile providers.
Crisanto however said Sun’s link congestion is affecting inter-operator SMS traffic. “There is an ongoing negotiation with Sun to upgrade their links to better serve Globe customers,” she said.
Sought for comment, Ramon Isberto, Philippine Long Distance Telephone Co (PLDT) spokesman, said the problems in SMS delivery two days ago reside in Globe’s network. PLDT owns Smart and Sun.
He said Smart and Sun’s interconnection links encounter difficulty when connecting to Globe. Asked if Globe and Sun are negotiating for an upgrade in their links, Isberto said, “We don’t know.”